What payment methods do we accept?
We accept a variety of secure payment options, including Visa, MasterCard, PayPal, and mobile money transfers such as Airtel Money, MTN Mobile Money, and Zamtel Kwacha. All transactions are processed securely using industry-standard encryption technology to ensure your payment details are protected.
Can I modify or cancel my order?
Yes, orders can be modified or canceled within 24 hours of placement. Please reach out to our support team immediately via hillsyatu2@gmail.com. After this window, we cannot guarantee that changes can be made, but we will do our best to accommodate your request.
What should I do if I receive a defective or incorrect item?
If you receive an item that is defective or does not match your order, please contact our support team within 48 hours of receiving the product. Include your order number, a description of the issue, and photographs of the defective or incorrect item. We will promptly arrange for a replacement or refund. Please also note that we usually test all products and ensure we only supply products that are ok.
How can I contact customer support?
Our customer support team is available to assist you with any questions or concerns. You can contact us via email at hillsyatu2@gmail.com or call our hotline at +260964396240. We aim to respond to all inquiries within 1-2 business days.
Do you offer international shipping?
Yes, we offer international shipping. Shipping timeframes and costs will vary depending on your location. Please note that customers are responsible for any customs duties or taxes that may apply to international shipments.
Are there any additional charges for delivery?
In addition to shipping costs, international customers are responsible for any customs duties, taxes, or fees imposed by their local authorities. These charges are beyond our control, and we encourage you to check with your local customs office for more information.
What is your feedback policy?
We highly value our customers’ feedback and encourage you to share your experience with us. If you are satisfied with your purchase, we would appreciate positive reviews. Should you encounter any issues, please contact us directly so we can resolve the matter promptly.